Eligibility

1.1. Online Payments: This return policy is applicable to customers who have made online payments for their purchases.

1.2. Cash on Delivery (COD): Customers who have paid using Cash on Delivery (COD) are not eligible for returns under this policy.

    • Returns

      2.1. We accept returns for eligible online payments within 10 days from the date of delivery.

      2.2. To be eligible for a return, the item must be in its original condition, unworn, and with all original tags and packaging.

      2.3. To initiate a return, please contact our customer support via [Customer Support Email] within the specified return period.

    • Refunds

      3.1. Upon receiving the returned item and confirming its eligibility, we will process your refund within 7 business days.

      3.2. The refund will be made to the original payment method used for the purchase.

      3.3. Shipping charges and any associated fees are non-refundable.

    • Exchange

      4.1. Exchange Eligibility: Exchanges are applicable only if the customer provides a video recording of the product being delivered. This video must clearly show the unboxing process and the condition of the product at the time of delivery.

      4.2. Eligible Reasons for Exchange: – The product is damaged upon delivery. – There is a fault with the product attributable to our side (e.g., manufacturing defects, incorrect item received).

      4.3. If you wish to exchange the item for a different product, please contact our customer support at [Customer Support Email].

      4.4. We will guide you through the exchange process, and any price differences will be handled accordingly.

    • Non-Returnable Items

      Certain items are non-returnable, including but not limited to:

      • Custom-made or personalized jewelry.
      • Earrings (for hygiene reasons).
      • Items that show signs of wear and tear.

    • Damaged or Defective Items

      6.1. If you receive a damaged or defective item, please contact our customer support immediately, providing relevant details and images of the issue.

      6.2. We will guide you through the process of returning or replacing the damaged or defective item.

    • Contact Information

      If you have any questions or need assistance regarding our Refund and Return Policy, please contact us at:

      Company Name: Baba Kart

      Address: 33/7/1, F-21, First Floor, Bhagat Market, Balkeshwar, Agra

      Phone: +91 90453 84202

      Email: aamolyajewels@gmail.com